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Privacy
Privacy policy
What we keep when you use witnesshealth.com or your free Witness Health account, how we use it, and the choices you have. Last updated October 11, 2026.
The short version
- We never sell your information, and we don't use it for advertising.
- We never ask for your Social Security number or date of birth on screen.
- Credit report files you upload are read and then thrown away. We keep only what was read, and you can delete it.
- Your devotional name and journal stay on your phone.
- You can ask us to see, fix or delete your information at any time.
Who we are
Witness Health (“we”) provides job coaching, supported employment, life skills courses, credit education, rides and devotionals in West Virginia and the tri-state area. This policy covers witnesshealth.com and the member account you sign in to at connect.witnesshealth.com. People referred to us by an agency, like the WV Division of Rehabilitation Services, are also covered by that program's rules (see “If an agency referred you” below).
What we keep
When you just visit the website: nothing that names you. Our hosting provider keeps standard server logs (like your internet address and the page you asked for) for security, for a short time. We don't use advertising trackers.
When you contact us (Get help, employer, ride or callback forms): what you type, like your name, phone, email and message. Please don't include Social Security numbers or medical details.
When you create a free account: your name and your email or cell number. You sign in with a one-time code we email or text you. There is no password to keep.
When you use your account, we keep what you choose to save there, such as:
- your resume, job goals and job search
- your progress and certificates in life skills courses
- messages with our staff
- your Credit Health Check (see below)
- notes you send with the Feedback button
Your Credit Health Check
- When you upload a credit report, it is sent to our AI provider to be read. The file itself is never stored. It is dropped as soon as it's read.
- We keep what was read (accounts, balances, payment history, credit checks and anything that may be wrong), your answers, and the name and address you type for your letters. That's saved privately to your login, so only you can see it.
- Your letters leave blank lines for your date of birth and the last 4 of your Social Security number, so you write them by hand. We never ask for them.
- Tap “Delete my reports and start over” at any time to erase what was saved.
- This is free education and self-help. You decide what to dispute and you mail your own letters. We don't contact the credit bureaus for you.
Tim, the gardener and other AI helpers
Tim (our digital support coach) and the gardener are computer programs, not people. What you type to them is sent to our AI provider so it can write an answer. We don't save those chats in your account. Don't type private details like account numbers or health information. In a crisis, call or text 988.
When you tap Listen, the words on the page are sent to our voice provider to be read aloud. Nothing about you is sent with them.
Kept on your phone, not by us
Some things are saved only in your phone or browser: the name the devotional app greets you with, your devotional journal, your garden and some calm tools. We can't see them. If you clear your browser or change phones, they're gone.
Connecting a bank account (coming soon)
Finance Health will let you connect a bank account, if you choose to, through Plaid. It will be optional and read-only: it can see balances and transactions to help with your budget and goals, and it can't move money. Plaid's own privacy policy will apply to what you share with Plaid. You'll be able to disconnect at any time. We'll update this policy with the details before it launches.
How we use your information
- To give you the help you asked for, and to answer your questions
- To sign you in and keep your account safe
- To send notices you agreed to (see text alerts)
- To improve our website and services
- When the law requires it
Who we share it with
Only our staff who work with you can see your account. We use a few service providers to run things, and they may use your information only to do that work for us:
- hosting and our secure database (Vercel and Supabase)
- AI to read credit reports and to power Tim and the gardener (Anthropic)
- reading pages aloud (ElevenLabs)
- texts and email (Twilio and Resend)
We do not sell, rent or share your mobile number or your agreement to get texts with anyone for marketing.
Resumes and papers we send to employers never mention disability, health or the agency that funds your services.
If an agency referred you
If you get services through the WV Division of Rehabilitation Services or another agency, we keep the case records that program requires (referrals, visits, notes and reports) and share them with the staff assigned to you at that agency. Only staff who work with you can see them.
How we protect it
Your information is stored encrypted with a secure hosting provider. Each person signs in with their own login, and security rules keep each person's records separate. No system is perfect, so tell us right away if you think something is wrong.
Your choices
- Ask to see, correct or delete your information, or to close your account.
- Turn off texts any time: reply STOP.
- Delete your credit check from inside the Credit Health Check.
We keep case records for agency-referred services as long as the program requires.
Children
Our website and free accounts are not meant for children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top. Big changes will be shown on the website or in your account.
Questions
Call (304) 429-9036, email info@witnesshealth.com, or write to Witness Health, PO Box 9154, Huntington, WV 25704. Members can also send a message from their account.